Please refer to our 'Plan your visit' page to see latest opening times.

We really recommend it. Even if you’re a Blackpool resident with a free ticket, we recommend you book in advance on our website. If you don’t book in advance, we won’t be able to guarantee you’ll be able to get into the museum, although we’ll always try our best to provide you with a ticket on the day.

Please only book a ticket if you intend to use it to enable as many people to get access to the museum as possible.

Please choose your day and time slot carefully when booking your tickets and if you need to amend your booking or aren’t able to book online then please email info@showtownblackpool.co.uk or call us on 0808 175 6929.

The only people who don’t need to book in advance are our VIP Showtown members, who get free fast track admission.

All of our tickets are non-refundable but we do understand that life sometimes gets in the way of a visit to Showtown. So, we’re happy to transfer your booking to a more convenient time if you contact us in advance of the original booking date and time.

You can do this by emailing info@showtownblackpool.co.uk or calling 0808 175 6929.

Yes, please select the ‘Carer’ ticket type when you make your booking and remember to bring proof of your carer status with you on the day. We usually ask for DLA/PiP letter or something that states a member of the party requires regular care as proof of your carer status.

To try to limit queues and to ensure that everyone has the best possible experience we’ve introduced 30 minute timed slots. As long as you arrive some time within the 30 minute slot then we’ll still be able to let you in.

No, once you are in the museum you can relax and spend as much time as you like exploring and having fun!

We would recommend booking online if you can but if you can’t do that or have problems with your booking then a member of our crew will be happy to take your call on 0808 175 6929.

Groups and schools can fill in our enquiry form online to make a booking or give us a call.

Your tickets will be sent out to you in an email (the one you gave us when you booked). You’ll be able to spot them as they have a QR code on them. Please bring the e-ticket with you on your phone, tablet or you can print the ticket at home. You’ll need the QR code to get entry to the museum.

If you are a UK tax payer, adding Gift Aid to your admissions price means that we can claim back the tax that you have already paid on the price of your admission, so for every £1 you spend at our tills we can claim back an extra 25p. As a charity, this extra income is so important to us and it doesn’t cost you anything. If you don’t pay tax in the UK then just select no when we ask you to gift aid.

Read our Privacy Statement for more info.

Yes, if you pay your council tax to Blackpool Council you can come to Showtown as many times as you like, for free! We will need you to book your ticket in advance though & every adult in your party must provide proof of address. Please only book tickets that you know you’ll use. That way everyone will have the chance to come to Showtown.

Unfortunately, if your council tax is paid to Wyre or Fylde Council, you will not be eligible for our residents' tickets.

Blackpool resident tickets are non-transferable and can’t be resold and we’ll cancel tickets that aren’t being used by Blackpool residents.

You’ll need your booking confirmation email with the barcode or your booking reference to quote on arrival.

• If you are a Blackpool Resident and have booked a free admission ticket then please bring proof of your address with you.
• If you are an essential carer, please bring your DLA/PiP letter or something that states that a member of the party requires regular care.
• If you are a VIP member then please bring your membership card with you.

If you aren’t able to show us the ID then we will ask you to pay the full admission price.

It all depends on how much fun you want to have, but we recommend allowing at least one hour and 30 minutes to complete your visit.

We will always do our best to get you inside as soon as possible. Please try to arrive as close to your timeslot as possible as this helps us to reduce any queues and to avoid the museum getting too busy.

No, we don’t have a car park but the nearest car parks to us are Houndshill Shopping Centre and Central car park. Both car parks have disabled parking spaces.

Yes, we have toilets on both floors and we think that they are pretty special loos. We also have a Changing Places toilet for adults with additional needs that require a hoist and an all-access toilet.

Yes we have a baby changing room on the first floor just before the main museum entrance doors.

No, there are some snacks and drinks available to buy from our shop and plenty of local cafes and restaurants nearby if you’d like to grab a bite to eat before or after your visit to the museum.

We don’t have any designated picnic areas and to protect the amazing objects on display we ask that you don’t eat or drink inside the museum. Thanks for your help with that.

Yes, we do have a gift shop on site with a range of Showtown inspired toys and gifts to suit all budgets.

Yes, we do have free lockers available. They are just by the reception desk on the first floor.

Yes, we ask that buggies are left in our buggy park, just past the reception desk on the first floor. We can’t be held responsible for any items left in your buggy so please don’t leave any valuables in there.

We know you’ll want to capture special memories of you day. We just ask that you don’t take photos of other people (unless they ask you to!) and please be aware that some of our objects and displays will be subject to copyright so you’ll need to get permission if you want to publish those. Just ask a member of staff if you need any more information on that.

We will take photographs or film footage in the museum from time to time. Look out for the signs that let you know when this is taking place and let a member of staff know if you don’t want to be captured in the shots.

Showtown is the most family friendly museum around and one of the best places to hang out if you are a future star in the making. We do ask that children under the age of 14 visit with an adult so that we can always be sure that the young people in our museum are kept safe.

All we ask is that you treat other visitors with respect and thoughtfulness so everyone can enjoy themselves. Any behaviour which impacts on visitors and staff, including anti-social or threatening behaviour or causing damage to the museum will result in you being asked to leave. Thanks for helping us to make Showtown the most joyful place around.

We hope this information has been helpful. If anything changes we’ll update the information here so keep checking back. If we haven’t been able to answer your question here then visit our website at showtownblackpool.co.uk or email info@showtownblackpool.co.uk Thanks!